The Goals of Customer ServiceThe Goals of Customer Service
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Streaming Video, 2007
Current format, Streaming Video, 2007, , Available.
Streaming Video, 2007
Current format, Streaming Video, 2007, , Available. Offered in 0 more formats
Ours is increasingly becoming a service economy. It follows that our premiere commodity is customer service. This program describes and defines the problem: what customer service is and what it isn't; the skills necessary to achieve it; the rationale for improving service; the categories of customer service-decision-making service (helping customers decide), problem-solving service (fixing things), and time-of-purchase service.
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