The Goals of Customer Service

The Goals of Customer Service

Streaming Video - 2007
Rate this:
Ours is increasingly becoming a service economy. It follows that our premiere commodity is customer service. This program describes and defines the problem: what customer service is and what it isn't; the skills necessary to achieve it; the rationale for improving service; the categories of customer service-decision-making service (helping customers decide), problem-solving service (fixing things), and time-of-purchase service.
Publisher: New York, N.Y. : Films Media Group, [2007], c1991


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.


Add Age Suitability

There are no ages for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings

No similar edition of this title was found at PPL.

Try searching for The Goals of Customer Service to see if PPL owns related versions of the work.

Suggest for Purchase

To Top