Business Communication

Business Communication

Listening

Streaming Video - 2005
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Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening.
Publisher: New York, N.Y. : Films Media Group, [2005], c1996
Alternative Title: Listening

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