Managing Difficult Situations

Managing Difficult Situations

Streaming Video - 2007
Rate this:
The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers?
Publisher: New York, N.Y. : Films Media Group, [2007], c1991


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.


Add Age Suitability

There are no ages for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings

No similar edition of this title was found at PPL.

Try searching for Managing Difficult Situations to see if PPL owns related versions of the work.

Suggest for Purchase

To Top